Thursday, February 25, 2021

Reinventing the ATO

Reading Time: 2 minutesThe Access and Diversity Unit of the Australian Taxation Office is working with  multicultural communities to better the user experience

In May, the Access and Diversity Unit of the Australian Taxation Office (ATO) and ‘Reinventing the ATO’ team in conjunction with MultiConnexions, conducted a series of workshops on ‘Reinventing the ATO’.
Held in Sydney and Melbourne, the workshops aimed at gathering feedback from business leaders, community leaders and financial advisers from various multicultural communities.
Steve Vesperman, Deputy Commissioner, ATO, Small Business & Individual Taxpayers explained the purpose of Reinventing the ATO as “an opportunity to give our clients, staff and stakeholders the best possible experience with the tax and super systems – it is about what the community wants from the ATO”.
“The ATO is working on key features that will improve and transform the experience of the tax and super systems both for individuals and small businesses, making it easy for them to get things right,” he added.
The sessions were attended by over 45 community and business leaders in the two cities. The topics discussed during the briefings included how to improve and transform the client experience in the tax and super systems and what these changes mean for both individuals and small businesses in Australia.
Also discussed was what the ATO can do to help the community to transition to new digital services. Attendees also had the opportunity to ask questions directly to the ATO and learn more about plans for the coming year.
For more information about Reinventing the ATO, visit ato.gov.au/reinventing
The ATO also offers a range of information and resources to help people from non-English speaking backgrounds learn more about the tax and super systems in Australia.
Information is available in English and a range of other languages – for more visit the ATO website at ato.gov.au/otherlanguages

- Advertisement -
Previous articleGo red!
Next articleIndia's water crisis to worsen

Related Articles


Please enter your comment!
Please enter your name here


Ep 9: What do young Indians want from love?

Growing up in Indian culture, most of us know that love has never been as popular as marriage. Even in the movies, the main...

Ep 8: Indian links in Indigenous Australian poet Ali Cobby Eckermann’s...

To celebrate NAIDOC week 2020 (between 8-15 November) I spoke to Yakunytjatjara poet Ali Cobby Eckermann about her time in India where she taught...

Ep 7: In the case of Sushant Singh Rajput

  The torrid and high-octane Sushant Singh Rajput case has been fodder for Indian people and press for the last few months. The actor’s tragic...

Latest News

former liberal staffer dhanya mani (1)

Dhanya Mani on speaking out: “It felt like a moral imperative”

  Trigger warning – sexual harassment The disparity between women and men in every workplace across Australia is well understood, but less understood is the disparity...

Rowing champ Gauri Kotera

  With a streak of wins behind her, 14-year-old Gauri Kotera is now among the top five rowers under 16, in the state of NSW. The...

Raising guide dogs – at home

  As the clock struck midnight this past New Year’s Eve, the Bhandari family in Sydney celebrated in a rather unique way: taking care of...
driving school instructor, sexual harassment

“Hard kisser or soft kisser?”, my driving instructor asked me

  Trigger warning - sexual harassment I needed to pass my driver's test because my learner's license expires in April. As someone who is employed full...

Review: The Big Day (Netflix)

  Reality shows about weddings are nothing new if you consider the success of productions like Say Yes to the Dress, Say I Do, and...